Service Marketing and the Oscars
In her Golden Practices blog, Michelle Golden draws an interesting parallel between a comment made at the Oscars and accounting marketing.
You should check out her blog to read the whole entry in which she makes some great points about what really matters in service marketing – content. And not jargon-filled, hyped up content either. What matters is content that assumes the audience is intelligent, but not necessarily knowledgeable about the technical stuff that seems like common sense to someone in your industry.
In a service based industry, you are selling the invisible. Whether you offer knowledge, creativity, or a thorough job performing manual labor, people need to understand what you can do for them. They need to know that you’re smart, but won’t make them feel stupid. They need to understand what types of problems you solve. They need to be able to figure out what the heck you do.
Share your knowledge, share examples, explain and explain and explain. It will only make them need you more.